Survey: Communication aids satisfaction
NEWS IN BRIEF — Posted Feb. 19, 2007
Communication with their physician is what would most improve satisfaction for most patients, according to a recent survey conducted by DoctorsDirect.com, an online marketplace for medical services and physician information.
The survey, conducted for DoctorsDirect.com by Synovate of Chicago, asked 1,000 respondents what would most improve satisfaction at their next appointment, besides more one-on-one time with their physician.
They were asked to choose only one of five responses: less paperwork in the waiting room; heated exam tables and equipment; ability to make appointments outside of office hours; knowing what to expect before an appointment; and receiving follow-up. The most popular choice was more follow-up after an appointment at 31%, followed by knowing what to expect ahead of time at 26%.
Note: This item originally appeared at http://www.ama-assn.org/amednews/2007/02/19/bibf0219.htm.