business
Satisfaction with information exchange vendors drops
NEWS IN BRIEF — Posted Nov. 19, 2012
Many physicians and health care organizations using health information exchange systems are unhappy with the vendors providing the services.
A survey by the market research firm KLAS found that satisfaction scores among 10 of the 11 information exchange vendors that control more than 80% of the market have declined during the past year. Among the chief complaints is lack of connectivity among electronic health records systems. But, the report found, vendors are making strides with analytic reporting, patient portals and physician engagement.
“Building and supporting interfaces continues to be a big challenge for all vendors,” report author Mark Allphin said in a statement. “Providers expect their health information exchange vendor to be an expert in moving data” among multiple EHRs regardless of complexities and costs.
The report was based on interviews with more than 200 health care organizations.
Note: This item originally appeared at http://www.ama-assn.org/amednews/2012/11/19/bibf1119.htm.
