A new home for frequent ED users

Intensive, continuous, patient-centered care is the goal for high-volume emergency department patients at Spectrum Health’s Center for Integrative Medicine in Grand Rapids, Mich.

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Intensive, continuous, patient-centered care is the goal for high-volume emergency department patients at Spectrum Health System’s Center for Integrative Medicine in Grand Rapids, Mich. Technology is part of the effort to reduce ED use. Electronic health records are accessible remotely, making it easier for R. Corey Waller, MD, the center’s medical director, and others to review information when fielding after-hours phone calls from patients who might otherwise go to the hospital.

Photos by Rex Larsen / AP Images for American Medical News