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Online interactive functionality growing among insurers
■ An occasional snapshot of current facts and trends in medicine.
Quick View. Posted March 15, 2004
| 2002 | 2003 | |
|---|---|---|
| Formulary data | 87% | 94% |
| Medical/administration policies | 67% | 70% |
| Clinical guidelines | 58% | 67% |
| Claim status | 69% | 66% |
| Eligibility verification | 64% | 66% |
| Claims submission | 44% | 57% |
| Check referral authorization status | 56% | 50% |
| Request registration/credentialing application | 24% | 39% |
| Referral authorization submission | 27% | 36% |
| Complete registration/credentialing application | 6% | 13% |
| Online chat with customer service representative | 3% | 3% |
A survey of 98 publicly available payer Web sites found that interactive services are increasingly being offered to clinicians.
Source: Cap Gemini Ernst & Young
Copyright © 2004 American Medical Association. All rights reserved.
