Insurer invites members to rate coverage

An online review program will let enrollees rate their plans on customer service, value and access to physicians and prescription drugs.

By Emily Berry — Posted Feb. 5, 2010

Print  |   Email  |   Respond  |   Reprints  |   Like Facebook  |   Share Twitter  |   Tweet Linkedin

Blue Shield of California is offering its members a chance to give feedback about their insurance coverage through a new "Ratings and Reviews" program that allows members to post anonymous comments to the company's Web site.

Blue Shield opened up the site to select members in late 2009 and plans to expand it to all 3.4 million enrollees this year.

Members can rate their plans on a five-point scale in several categories: overall satisfaction, customer service, value, access to doctors, access to prescription drugs and whether the plan is easy to use and understand.

Blue Shield spokeswoman Melody Parrette said the company will edit reviews only for offensive language, violations of patient privacy, or personal attacks (including any on specific physicians).

The goal, the company says, is for Blue Shield to learn how its products work for customers, and to allow prospective customers to hear from peers about what coverage might be best for them.

Parrette said there are no immediate plans to allow members to review or rate physicians, but the company does plan to start an online "Ask and Answer Forum" where members can ask for and give advice, including which physicians they recommend for certain conditions or treatments. More information is available on the plan's Web site (link). (See Clarification)

Back to top



Read story

Confronting bias against obese patients

Medical educators are starting to raise awareness about how weight-related stigma can impair patient-physician communication and the treatment of obesity. Read story

Read story


American Medical News is ceasing publication after 55 years of serving physicians by keeping them informed of their rapidly changing profession. Read story

Read story

Policing medical practice employees after work

Doctors can try to regulate staff actions outside the office, but they must watch what they try to stamp out and how they do it. Read story

Read story

Diabetes prevention: Set on a course for lifestyle change

The YMCA's evidence-based program is helping prediabetic patients eat right, get active and lose weight. Read story

Read story

Medicaid's muddled preventive care picture

The health system reform law promises no-cost coverage of a lengthy list of screenings and other prevention services, but some beneficiaries still might miss out. Read story

Read story

How to get tax breaks for your medical practice

Federal, state and local governments offer doctors incentives because practices are recognized as economic engines. But physicians must know how and where to find them. Read story

Read story

Advance pay ACOs: A down payment on Medicare's future

Accountable care organizations that pay doctors up-front bring practice improvements, but it's unclear yet if program actuaries will see a return on investment. Read story

Read story

Physician liability: Your team, your legal risk

When health care team members drop the ball, it's often doctors who end up in court. How can physicians improve such care and avoid risks? Read story

  • Stay informed
  • Twitter
  • Facebook
  • RSS
  • LinkedIn