Practices develop new payment system for uninsured patients

Programs offered by physicians vary, but generally patients pay a monthly amount and are charged a discounted per-visit fee.

By — Posted June 7, 2010

Print  |   Email  |   Respond  |   Reprints  |   Like Facebook  |   Share Twitter  |   Tweet Linkedin

Some physicians are experimenting with offering monthly practice memberships to uninsured patients. The intent is to make the cost of primary care transparent and affordable, and the billing more convenient.

Physicians benefit by increasing the likelihood that this patient population will pay for services received.

The programs, inspired by more expensive concierge or retainer medicine and called discounted fee-for-service or direct-pay primary care, usually include any medical service a physician can do in the office. Some practices charge initiation and per-visit fees, and commit patients to annual contracts. When patients need care that cannot be provided in the primary care setting, they are guided to other resources, such as Medicaid. Many practices arrange discounts for members who need preventive services outside the office.

"If people can afford a cell phone, they can afford primary care," said Michael Fine, MD, managing director of HealthAccessRI, which helps primary care practices in Rhode Island set up these kind of programs. "We're trying to make primary care available to those who don't have it."

When Fort Myers, Fla., family physician H. Lee Adkins, DO, started having problems a couple of years ago with patients who had lost their insurance skipping appointments, he knew he had to do something. He determined the average cost of providing primary care services to one patient for one year, leaving out expenses related to processing insurance paperwork and billing. He then determined how those costs could be lowered by providing some services by phone and online.

"I've had a relationship with some patients for 15 and 20 years. They are close enough that they are like friends," Dr. Adkins said. "And they are telling me they cannot afford to come in. I got to thinking about how to do some sort of installment plan."

Uninsured patients at his practice can pay the usual per-visit charges or they can enroll in the discount program for an individual fee of $75 a month or $200 a quarter. The discount program offers a maximum of 15 visits a year with an additional co-pay of $10 each. There is no initiation fee, but patients commit for a year. Dr. Adkins won't say how many members he has but the proportion of self-pay patients has grown from 10% to 30% of his practice, and his bottom line has improved.

Most physicians experimenting with this model, including Dr. Adkins, still accept insurance, and patients with insurance usually cannot sign up for discount plans. For the uninsured, some of the mystery of medical billing is removed. In addition, physicians know they will get a set amount from those who are at an increased risk of not paying at all.

"I don't have any bad debt with my patients who are in this program," said Shawn Moyer, MD, a family physician in Rossville, Pa., who offers his uninsured patients the option of paying $30 a month and $15 for each visit. There's also an initiation fee of $80 for an individual or $160 per family.

A different approach

But while concierge care, in which patients pay a monthly or annual fee for extra services, was the inspiration, the approach is different in several ways. The patient panel is not reduced. Patients do not receive anything different from those who are insured.

"It's a great idea. This means choice for patients," said Marcy Zwelling-Aamot, MD, president of the American Academy of Private Physicians, which represents many of the more traditional concierge medical practices.

Some practices are the only ones in their state offering this model of care. Others are part of small networks, such as Dr. Fine's HealthAccessRI, which has signed on 19 practices with 50 doctors during the past few years.

There is some evidence that the model can be financially sustainable.

A cohort study in the May/June Journal of the American Board of Family Medicine examined two family medicine practices at the Oregon Health & Science University that experimented with a monthly retainer payment system. The practices enrolled 600 people over a one-year period. Patients paid $25 a month for a minimum of six months or $275 for the year. A sliding scale fee was charged for each visit, depending on the patient's income.

Based on an analysis of the amount of money collected and the care patients received, each relative value unit of provided care earned a reimbursement rate of $42.88. Average Medicare rates per RVU are $38 in Oregon. The average for Medicaid is $34.

Some physicians who have tried discount plan models have run afoul of insurance regulators. Physicians who have programs in place at their practices suggest those considering the option approach insurance regulators first to reduce the risk of establishing something that could be shut down later.

To avoid problems, the number of visits included in a membership may need to be capped rather than unlimited. The cost of the monthly fee sometimes has to be charged at the end of the month for the past services rather than in advance.

"You have to make sure you are not assuming any risk," said Dr. Moyer, who has a letter from state regulators saying he is not providing an insurance product.

But while this way of pricing primary care may be an option for uninsured patients, physicians offering it envision establishing links between practice membership and increasingly popular high-deductible health plans. This would allow patients to pay a monthly subscription fee for primary care but still have insurance for catastrophic situations. The combination of a high-deductible health plan and practice membership also is expected to become an option as health system reform is implemented.

"Employers are pushing more and more of the costs to their employees with high-deductible insurance with health savings accounts. The vast majority end up paying out of pocket [for primary care] anyway," Dr. Moyer said.

Back to top


Investors put money into subscription primary care

Providing primary care on a monthly subscription basis is attracting investors.

Qliance Medical Management Inc., which operates three direct-pay primary care clinics in Seattle, announced April 28 it has received an additional $6 million in funding. The company has raised a total of $13.5 million since being founded in 2006 by internist Garrison Bliss, MD. It plans to expand nationally.

"It's not often you come across a business model that is truly transformational and disruptive in a sector ripe for reform, but that's how we view Qliance in health care," said Melinda Lewison, a principal at Bezos Expeditions, a Qliance investor. "We see significant long-term opportunity in Qliance as it's easily scalable to other communities and health care reform has added wind to its back."

Patients pay a monthly charge of $44 to $84 for unlimited access to primary and preventive care. No co-pay is charged for a visit, which can last from 30 minutes to an hour.

"The idea is to be able to bring world-class primary and preventive care to as many people as possible. We priced it to be very affordable," said Norm Wu, Qliance's CEO.

Some uninsured have been attracted to the program, which provides checkups, vaccinations, treatment of minor fractures and chronic illness care. Physicians also coordinate specialist and inpatient care. About 85% of patients have insurance.

Qliance has contracted with 70 companies who pay these fees for employees as a job benefit, and the organization is also working to form links with insurers offering increasingly popular high-deductible plans.

The 10 physicians and three nurse practitioners that provide care at the Qliance clinics are employed by Qliance Medical Group, an affiliated organization.

Back to top

External links

"Access Assured: A Pilot Program to Finance Primary Care for Uninsured Patients Using a Monthly Enrollment Fee," abstract, Journal of the American Board of Family Medicine, May/June (link)

Back to top



Read story

Confronting bias against obese patients

Medical educators are starting to raise awareness about how weight-related stigma can impair patient-physician communication and the treatment of obesity. Read story

Read story


American Medical News is ceasing publication after 55 years of serving physicians by keeping them informed of their rapidly changing profession. Read story

Read story

Policing medical practice employees after work

Doctors can try to regulate staff actions outside the office, but they must watch what they try to stamp out and how they do it. Read story

Read story

Diabetes prevention: Set on a course for lifestyle change

The YMCA's evidence-based program is helping prediabetic patients eat right, get active and lose weight. Read story

Read story

Medicaid's muddled preventive care picture

The health system reform law promises no-cost coverage of a lengthy list of screenings and other prevention services, but some beneficiaries still might miss out. Read story

Read story

How to get tax breaks for your medical practice

Federal, state and local governments offer doctors incentives because practices are recognized as economic engines. But physicians must know how and where to find them. Read story

Read story

Advance pay ACOs: A down payment on Medicare's future

Accountable care organizations that pay doctors up-front bring practice improvements, but it's unclear yet if program actuaries will see a return on investment. Read story

Read story

Physician liability: Your team, your legal risk

When health care team members drop the ball, it's often doctors who end up in court. How can physicians improve such care and avoid risks? Read story

  • Stay informed
  • Twitter
  • Facebook
  • RSS
  • LinkedIn